We combine cutting edge software and exceptional customer service to help brands and organisations get more results from social media and protect their reputations online.
Our mission is to delight our customers in the following ways:
We give organisations the power to drive clear ROI and more meaningful engagement from social media.
We provide an enterprise feature set that enables organisations to optimise social media engagement in a controlled and co-ordinated way.
We ensure that our customers have the very best support from a UK-based services and support team.
We challenge ourselves to innovate and deliver new features that add value and give organisations a competitive edge in today’s social media driven world.
In celebration of our British heritage, our values follow the ‘code of chivalry’ inspired by the legendary knights of the round table.
Generosity – To give of our time, attention and energy generously.
Faith – To have faith in each other and deliver on our promises.
Hope – To demonstrate a positive outlook and inspire people we meet.
Courage – To graciously accept the sacrifices of dealing with tedious, difficult and sometimes unglamorous jobs.
Justice – To without exception uphold the highest standards of behaviour.
Mercy – To create a sense of peace and community, driven by respect for one another and the opinions that we share.
We recognised the growing need for organisations, brands and business to monitor and manage their reputations on social media across multiple platforms. So, we set out to develop an online platform that would allow organisations to ‘plug in’ multiple social media accounts, and work collaboratively across multi-discipline teams.
The CrowdControlHQ platform was developed by Crowd Technologies Ltd. in Birmingham, UK, in 2009. At the time, there were still some non-believers who would say to us “social media will never take off.” Thankfully, we persevered!
Following considerable financial investment, CrowdControlHQ has grown into an all-in-one platform for our customers to effectively manage social media marketing, social customer service, manage the risks and stay compliant.
Our customer support team has also grown to ensure customers receive the highest standard of support in times of need. Our customer service team is co-located with our development team to ensure that problems can be addressed quickly.
Today, our award winning software is used by some of the UK’s best-known brands, businesses and organisations across both the public and private sectors. We are very proud to have been the only UK business to be listed in the Forrester Top 10 review into ‘social media risk and compliance’.
Our team continues to grow to service the UK market and we will work hard to maintain our position as the UK’s leading social media management & compliance platform.