Social media case studies

Discover social media case studies of CrowdControlHQ clients. See how some of the best-known organisations achieved success from their social media management, marketing and customer service efforts.

Redrow Logo 2019

Cut social media response times from 48 hours down to 1 hour

RICS logo

Brought a global social media community under one roof

Bannatyne Group

Grew an engaged community of 200,000+ Facebook fans

South Staffs Water

Managed social media customer care at scale during crisis incidents

Nottinghamshire Police Logo

Enabled front-line staff to engage local communities on social media

North Lanarkshire Council

Embedded social media across Communications & Contact Centre teams

Greenwood Academies Trust

Reached an audience of over 5 million on Twitter

Improved social media customer service for 100,000+ housing residents

Wiltshire Police

Increased public engagement across 68 Facebook & Twitter accounts

GLL

Built an engaged community of 300k on Facebook & Twitter

Serco

Optimised 95 leisure centre Facebook pages across 18 territories

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