Downloads

Explore our free download resources to help meet your social media goals objectives.

21 Social Media Strategy Insights for Marketing & Comms Leaders

21 Social Media Strategy Insights for Marketing & Comms Leaders

Social media is evolving — fast. Ensuring you’re doing the right things can make or break your organisation’s social media strategy, but how do you know what to focus on? Hear from 21 social media experts and industry leaders for their top tips on managing social media effectively.

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How To Complete A Social Media Audit

How To Complete A Social Media Audit (+ Free Template)

If you’re responsible for multiple social media accounts, users or objectives, it can be difficult to keep track of all the social assets you own, where you’re getting results, and where there are opportunities to improve. Performing a social media audit is a fantastic way to take stock of your social assets.

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The Ultimate Guide to Social Media Customer Service

The Ultimate Guide to Exceptional Social Media Customer Service

At CrowdControlHQ, our mission is to help organisations like yours build more valuable relationships on social media. So we created this guide to highlight how social-first organisations can deliver exceptional experiences that delight customers and nurture genuine two-way relationships.

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New Opportunities For Social Media in Local Government

This free guide, drawing on our decade of experience, helps explain how authorities can use social media more strategically. It shines a light on new opportunities for social media, from resident engagement and customer service, delivering cost saving and increasing revenue generation, to reputation management and crisis communications.

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Localised Social Media 2020 Guide

Making It Personal: Is A Localised Social Media Strategy Right For You?

For organisations with multiple stores, locations or venues, social media can be a complex beast – there’s no single strategy that works for all. Download the guide to discover the 4 models to managing social media in a multi-site environment, and determine if a localised strategy is right for you.

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Enterprise Social Media RESPECT Model Guide

The Complete Guide To Enterprise Social Media

Download this free guide to discover everything you need to know about successfully managing social media within a large enterprise organisation, from social media marketing, social customer service, to social media risks.

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