Downloads

Explore our free download resources to help meet your social media goals objectives.

How To Complete A Social Media Audit Guide

How To Complete A Social Media Audit (+ Free Template)

If you’re responsible for multiple social media accounts, users or objectives, it can be difficult to keep track of all the social assets you own, where you’re getting results, and where there are opportunities to improve. Performing a social media audit is a fantastic way to take stock of your social assets.

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Ultimate Guide to Social Media Customer Service 2019

The Ultimate Guide to Exceptional Social Media Customer Service in 2019

At CrowdControlHQ, our mission is to help organisations like yours build more valuable relationships on social media. So we created this guide to highlight how social-first organisations can deliver exceptional experiences that delight customers and nurture genuine two-way relationships.

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New Opportunites for Social Media in Local Gov

New Opportunities For Social Media in Local Government

This free guide, drawing on our decade of experience, helps explain how authorities can use social media more strategically. It shines a light on new opportunities for social media, from resident engagement and customer service, delivering cost saving and increasing revenue generation, to reputation management and crisis communications.

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Localised Social Media Strategy Guide

Making It Personal: Is A Localised Social Media Strategy Right For You?

For organisations with multiple stores, locations or venues, social media can be a complex beast – there’s no single strategy that works for all. Download the guide to discover the 4 models to managing social media in a multi-site environment, and determine if a localised strategy is right for you.

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Respect Model Guide

The Complete Guide To Enterprise Social Media

Download this free guide to discover everything you need to know about successfully managing social media within a large enterprise organisation, from social media marketing, social customer service, to social media risks.

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