Social Media Crisis Vs Service: Moments That Turn Us Into The Walking Dead

South Staffs WaterWhen it comes to social, things can move fast. So how do you maintain good customer service and respond when a crisis hits? Join us to hear first-hand the lessons learnt at South Staffs Water and Cambridge Water.

Discover how they use social media as a key digital channel, spanning both Customer Service and Communications to keep their 700,000 customers informed, while reducing call volumes and turning complainers into advocates.

What you’ll learn

πŸ‘‰ Balancing customer service and communications
πŸ‘‰ Implementing a S-O-C-I-A-L charter
πŸ‘‰ Getting returns from moving to social – it’s digital and cheap
πŸ‘‰ Successfully turning complainers into advocates
πŸ‘‰ Plus, a live Q&A at the end

Christine Howles
Communications Manager at South Staffs Water & Cambridge Water


Aiden Bowden
Wholesale Customer Experience Lead at South Staffs Water & Cambridge Water


Dan Aston
Marketing Manager atΒ CrowdControlHQ

Join the webinar ‡️