Manage your team and social media activities

Delight customers with faster responses to enquiries and work smarter as a team whilst maintaining visibility over activity and control over social media account access.

Handle social conversations as a team

Monitor all customer enquiries in a single stream from across your social channels, and easily assign messages to the right user or team for a fast and efficient response.

Collaborate on customer care by seeing a complete history of all previous interactions and capture notes on users and interactions.

CrowdControlHQ can help you handle large volumes of enquiries on social media, seamlessly shifting between public conversations to private Direct Messages to capture sensitive data and resolve issues effectively and efficiently.

Social media management conversations
Social media content validation

Easily work with day-to-day approvals

Automated team forwarding, structured workflows, alerts, assignments and notes provide a powerful toolset to help you manage your social media activity.

Set up clear social media policies that are automatically policed warning users if their content will breach your guidelines or will require internal review (or sign-off).

Work as a team to plan, schedule and publish content across all your social media accounts.

Manage social media in a crisis situation

CrowdControlHQ’s crisis control suite allows to operate effectively in a crisis, by revoking individual user access to your social media accounts, pausing all scheduled messages, and monitoring your own channels and the wider social web.

Handle very high volumes of inbound social media messages in times of crisis, prioritise and coordinate responses, and maintain a complete record of all activity.

Set up rules to ensure that certain content requires verification before being posted live and easily communicate to all of your social media users.

Pause scheduled social media posts
Scalable user management

Manage social media account access and permissions

Flexible & scalable team management can help you operate social media in total control. With easy to configure team settings and user permissions that can align exactly with your organisation structure.

Individual user logins, tiered access levels and full audit trails ensure that only authorised individuals or teams can access your social media profiles.

Explore the CrowdControlHQ Platform

Team Collaboration

Administration Tools

Content Compliance

Software backed by fanatical service & support

When you partner with CrowdControlHQ, you get direct access to our Client Services team whenever you need us.

Our outstanding onboarding and training ensures your team gets up and running quickly and smoothly. We will set up CrowdControlHQ to support how your team is structured and want to work together. 

Our Client Services team is available on the phone, e-mail and chat to offer support around feature usage and customising all areas of the CrowdControlHQ platform.  

We have developed a modular e-learning programme that be tailored to help you train your users and teams.

We truly value our clients and as part of the CrowdControlHQ user community, you get access to our customer events, training sessions and latest research. Learn from and connect with your peers from some of the best-known brands.

“CrowdControlHQ ticks all the boxes in terms of managing social media in total control to ensure the Trust and it’s employees are safe. It also opens up the potential for many more staff members to safely get on-board and engage in social media.”

Media and Communications ManagerGreenwood Academies Trust
Mr Crowd

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