Councils & Government

A Unified Social Media Platform for Local Government

See how UK local government organisations use CrowdControlHQ to deliver customer care and resident engagement activities whilst managing the risks of large-scale social media use.

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How CrowdControlHQ helps

Establish a central view of multiple social media accounts, inbound and outbound content, and community engagement activity across the organisation.
Proactively listen to social media conversations and chatter related to reputational issues as well as identifying opportunities to engage with residents.
Measure the performance of social media communications and customer care with tangible insights and analytics to support improved decision making.
Support channel shift to social media, reduce inbound call volumes and handle support enquiries more efficiently via social automation and workflows.
Collaborate across multiple teams, departments and locations to deliver consistent and quality communications across all government social channels.
Manage the risks of social media ensuring good governance by providing employees with individual logins and sign off rules based on organisational policies.

Explore the CrowdControlHQ platform

Planning & Publishing

Team Collaboration

Content Compliance

“We now have a tool that allows us to expand social media usage across the entire council. Many departments benefit from monitoring online conversations and gauge the audience’s reaction, even when they are not addressing us directly. This helps improve our services and avoid issues that might have serious consequences.”

Head of Corporate Communications & MarketingNorth Lanarkshire Council
Mr Crowd

A complete social media platform for local government

Request a free demo of CrowdControlHQ and discover a new way to keep residents engaged and informed through efficient social media communications.

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