Housing

The Housing Industry’s Social Media Management Platform

See why UK housing providers and developers use CrowdControlHQ to improve their social customer experience, deliver exceptional customer care and build stronger communities.

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Improving the social media customer experience for housing organisations

Efficiently monitor inbound social media activity in one place, routing enquiries through to the right teams to ensure quick response times with full audit trails.
Allow multiple teams, departments or locations to engage in social media with secure logins, content validation and compliance tools.
Collaborate on content creation and scheduling, with a shared calendar view providing full visibility of upcoming activity across all accounts and networks.
Evaluate the impact of outbound content, and track response times and team performance handling inbound enquiries with advanced analytics and reporting.
Listen to conversations on social media to get a picture of current trends in the housing sector, evaluate competitor activity, and identify brand mentions.
Handle crisis situations with automatic pausing of all scheduled posts to protect your brand reputation from poorly-timed content being posted.

Explore the social media solution for housing

Social media engagement

Social community and audience engagement

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Social media collaboration and workflows

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Social media analytics and reporting

Social media analytics and reporting

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“If you want to provide a better, quicker service on social media, you need more people to be involved. We have 20 users across the business within Communications, Customer Services, Property Services, HR and other teams. Plus, we have 10 trained users at our out-of-hours supplier monitoring our social media accounts outside of our business hours.”

The Hyde GroupDigital & Social Media Manager

A complete social media platform for housing organisations

Request a free demo of CrowdControlHQ and discover a new way to handle customer enquiries quickly and efficiently.
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