CrowdControlHQ gives you the tools to effectively manage your accounts and team members to deliver better social media communications, engaging social media marketing content, and exceptional social customer service.
The Complete Solution
Enterprise social media management
CrowdControlHQ is flexible and scalable for large or multi-disciplinary teams to collaborate seamlessly on social media content, analytics, engagement and customer service.
Powerful automation and workflow tools make light work of monitoring, assigning, prioritising and responding to inbound messages, so you’ll never miss another complaint or opportunity.
Measure and analyse the effectiveness of all social media campaigns, content and responses, and the performance of your team.
Social media customer experiences
Work as a team to plan, schedule and publish content and campaigns across all networks, with validation and sign-off workflows to ensure quality and consistency.
Monitor, prioritise, assign and engage with customers and prospects across teams to build relationships and drive positive brand experiences.
Multiple accounts, users and objectives
Automated team forwarding, structured workflows, alerts, assignments and notes provide a powerful toolset to manage social activity as a team.
Configurable user roles and permissions enable diverse teams to safely access corporate social media accounts, with a full audit trail of all user activity.
Easily organise and manage hundreds of individual users, teams and profiles by function, initiative, workgroup or geography.
Enterprise social media
From account-level reports to post-level analytics, CrowdControlHQ provides powerful tools to measure and evaluate day-to-day outcomes and make informed decisions.
Monitor all social media account activity via a single dashboard, and listen for keyword mentions so you’ll never miss an opportunity to engage with your audience.
Software backed by fanatical service & support
When you partner with CrowdControlHQ, you get direct access to our Client Services team whenever you need us.
Our outstanding onboarding and training ensures your team gets up and running quickly and smoothly. We will set up CrowdControlHQ to support how your team is structured and want to work together.
Our Client Services team is available on the phone, e-mail and chat to offer support around feature usage and customising all areas of the CrowdControlHQ platform.
We have developed a modular e-learning programme that is tailored to help you train your users and teams.
We truly value our clients and as part of the CrowdControlHQ user community, you get access to our customer events, training sessions and latest research. Learn from and connect with your peers from some of the best-known brands.
“CrowdControlHQ has empowered our employees to use social media as an effective customer engagement tool. They can promote their local leisure centres by direct video uploads to YouTube from the platform and instant newsfeeds via Twitter or Facebook. At the same time, senior staff members are able to monitor social media activity at all times in a non-intrusive way, manage and mitigate risk and comply with UK law.”Serco LeisureChris Puszczynski-Phelps, Digital Media Manager