CrowdControlHQ gives organisations the power to control the risks of social media delivery, ensuring all activity meets industry and brand guidelines and maintains good corporate governance.
Handle the risks of enterprise social media
Safeguard your brand reputation while delivering social communications and engaging audiences, using the most advanced control features available.
Manage the risks associated with large-scale or complex social media environments, using secure user logins, content validation workflows, and flexible permission levels.
Ensure social media content meets applicable compliance and regulatory requirements, with full audit trails, social media archiving and automated email alerts.
Protect your brand reputation
CrowdControlHQ’s compliance tools minimise the risks to your organisation of increased social media adoption, ensuring you always remain on the right side of any rules and regulations such as the Financial Conduct Authority.
A ‘two sets of eyes’ process for new content ensures it is consistent with the brand and abides by industry regulations, via strict validation, approval and sign off processes.
Content moderation and keyword dictionaries for both inbound and outbound messages provide alerts to potentially sensitive or abusive phrases to be deleted or hidden.
Managing a crisis on social media
CrowdControlHQ’s crisis controls allow all social media assets to be locked down instantly if required, pausing all scheduled messages, and giving or revoking individual user access.
Handle very high volumes of inbound social media messages in times of crisis, prioritise and coordinate responses, and maintain a complete record of all activity.
Social media account and user security
Individual user logins and tiered access levels assure that only authorised individuals or teams can access corporate social media profiles.
Over 26 different permissions levels and access rights provide the greatest level of user management and control for handling large or dispersed teams of social media users.
The CrowdControlHQ platform is rigorously penetration tested to ensure the highest standards of IT governance and reduce the risk of malicious access and posting.
Software backed by fanatical service & support
When you partner with CrowdControlHQ, you get direct access to our Client Services team whenever you need us.
Our outstanding onboarding and training ensures your team gets up and running quickly and smoothly. We will set up CrowdControlHQ to support how your team is structured and want to work together.
Our Client Services team is available on the phone, e-mail and chat to offer support around feature usage and customising all areas of the CrowdControlHQ platform.
We have developed a modular e-learning programme that is tailored to help you train your users and teams.
We truly value our clients and as part of the CrowdControlHQ user community, you get access to our customer events, training sessions and latest research. Learn from and connect with your peers from some of the best-known brands.
“CrowdControlHQ ticks all the boxes in terms of managing social media risk and compliance issues to ensure the Trust and it’s employees are safe. The software pricing model was also scalable, so we knew we didn’t have to worry about the costs going through the roof as we added more social media accounts and users.”Greenwood Academies TrustNadine Hilliard, Media & Communications Manager