Platform

Social Media Team Collaboration

Effective collaboration is key for enterprise social media, whether your organisation strives to deliver exceptional social customer service, or adopt a centrally managed, locally driven approach to social marketing campaigns. Our social media collaboration toolset improves cross-departmental communication, facilitates effective escalation procedures, and ultimately improves team efficiency.

Team forwarding

Our forwarding features ensure you can quickly separate incoming messages and customer service enquiries, diverting, flagging or sharing them with the right people or teams to act on. Manual and automated forwarding can act as an early warning to reduce the risk of a potential crisis taking place.

Structured workflows

CrowdControlHQ allows multi-disciplined and/or multi-site teams to collaborate on social media marketing and customer service activity. It provides head offices with assurances that regional and local teams are keeping in line with national promotions and creating useful action lists to allow people to plan and contribute to campaign evaluation.

Automated alerts

Our intelligent notification system delivers automated alerts to key team members in real-time, providing updates on relevant social media activity within their area of responsibility. These can be tailored to the specific requirements of the team, depending on the level of response needed with instant, hourly or daily alerts.

Task assignment


Assign messages to the right person or team within your organisation, either manually or automatically, ensuring customers receive a fast and accurate response. Administrators have the ability to oversee all assigned tasks across your organisation, so you can ensure all customer enquiries are being managed around the clock.

Customer notes

Enhance communication amongst your social media delivery teams by attaching extra information to existing conversations or social media users. Whether you want to share a customer reference number or give colleagues information about a specific customer case, notes enable efficient collaboration amongst colleagues.

“Using a platform like CrowdControlHQ helps spread the workload out and automatically allocates the right messages to the right people in the team.”

Web Content ManagerThe Bannatyne Group
Mr Crowd

A complete platform for social media collaboration

Request a free demo of CrowdControlHQ and discover a new way to collaborate on social media.

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