Creating Engaged Citizens: Where Social Media & Digital Engagement Fits In
Engaging citizens in two-way relationships is a lot of work. Some are simply disengaged making it hard for public sector providers to stay relevant, trusted, and design services around people.
Those that do keep residents engaged see higher satisfaction levels for local services. Digital and social media is one of the best ways to achieve this, enabling organisations to effectively reach citizens and create space for two-way conversations.