White Papers & Guides

Explore our free resources to help you succeed in enterprise social media.

Ultimate Guide to Social Media Customer Service 2019

The Ultimate Guide to Exceptional Social Media Customer Service in 2019

At CrowdControlHQ, our mission is to help organisations like yours build more valuable relationships on social media. So we created this guide to highlight how social-first organisations can deliver exceptional experiences that delight customers and nurture genuine two-way relationships.

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New Opportunites for Social Media in Local Gov

New Opportunities For Social Media in Local Government

This free guide, drawing on our decade of experience, helps explain how authorities can use social media more strategically. It shines a light on new opportunities for social media, from resident engagement and customer service, delivering cost saving and increasing revenue generation, to reputation management and crisis communications.

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Respect Model Guide

The Complete Guide To Enterprise Social Media

Download this free guide to discover everything you need to know about successfully managing social media within a large enterprise organisation, from social media marketing, social customer service, to social media risks.

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